Illegal Use

Ketzen services may not be used for illegal purposes, or in support of illegal activities. Ketzen reserves the right to cooperate with legal authorities and/or injured third parties in the investigation of any suspected crime or civil wrong doing.


Using of the Ketzen services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property. Harassment using of the Ketzen services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another.

Forgery or Impersonation

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Fraudulent Activity

Use of Ketzen service to make fraudulent offers to sell or buy products, items, or services, or to advance any type of financial scam such as "pyramid schemes" and "chain letters."

Unauthorized Access

Use of the Ketzen service to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate, security measures of Ketzen or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data, is expressly prohibited and the offending Ketzen account is subject to immediate termination and further investigation.

Email Marketing

You shall refrain from sending mass email messages (spamming) through the IP addresses allocated. Should this be the case, or if the allocated IP addresses become blacklisted, your server will be suspended and all refund periods will be void. This means that Ketzen shall check that the IP address has not been blacklisted by an organisation well-known for its anti-SPAM protection or anti-fraudulent activities protection (Phishing or malicious files) such as SPAMHAUS or SPAMCOP. In the event that the Customer's IP address is listed, it is up to the Customer to take all necessary steps with regard to the organisation that listed the address to ensure that they delist it. Such operation confirms that the IP address's reputation is not damaged and that, consequently, it can be reallocated to a new customer.

Network Disruptions and Unfriendly Activity

Use of the Ketzen service for any activity which affects the ability of other people or systems to use Ketzen services or the Internet. This includes "Denial of Service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member's responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual's computer system will result in immediate account termination. Ketzen will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.


Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by Host Havoc. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from Ketzen, you do so at your own risk and you agree that Ketzen will have no liability arising from your use of or access to any third-party website, service, or content.

To get in touch with our Abuse Department, please fill out a form located here.