Ketzen Ltd. agrees to furnish services to the Subscriber, subject to the following ("Terms of Service"). Ketzen Ltd., the company here after referred to as, ("Ketzen"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You"). Use of Ketzen Service constitutes acceptance and agreement to AUP ("Acceptable Use Policy") and ToS ("Terms of Service"). All provisions of this contract are subject to change from time to time at the discretion of Ketzen. Subscriber understands that change to the ToS by Ketzen shall not be grounds for early contract termination or non-payment.

Refunds and Disputes

Game servers are eligible for refunds within three twenty-four hour days of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons are not eligible for a refund. Refunds cannot be requested without probable cause; In addition to this non-monthly terms are non-refundable. Our 72 hour money back guarantee applies to a new client's first order only. Refunds issued for billing errors are made on a per case basis.

Cancellations

To terminate your services you must cancel any PayPal subscriptions active and cancel via our WHMCS billing area at billing.ketzen.com. As Ketzen does not have access to clients PayPal account we cannot and will not be responsible for unintended payments made from using the automatic payment subscription service.

Liability Limitation and Exclusion

Ketzen, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Ketzen shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client's services in the event of a charge dispute, despite the outcome of the dispute.

Support

Any support requests required for products from Ketzen shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

Promotions

Ketzen cannot guarantee that all promotion codes will work all of the time. A promotion may be withdrawn at any time, for any reason.

Legal Contact

Ketzen retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Ketzen regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Ketzen you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by Ketzen will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Ketzen your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Ketzen retains the sole right to stop, start, and modify your server at any given time.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Ketzen. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

Source Game Licensing

While we offer Counter Strike: Global Assault and Reign Of Kings, please note that you will need to have each game within your Steam Library before setting up a server with us, as both of these games require you to generate a Steam Key to activate the server (up to 1000 keys per Steam Account).

Termination

We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due.

Additional Terms and Conditions; EULAs

When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at support@ketzen.com.

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com.

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.


To get in touch with our Abuse Department, please fill out a form located here.

Last updated: 23/01/2017